Retreats Terms & Conditions

Payment Policy

A non-refundable deposit of £350 is payable when you book your holiday, the balance is due 8 weeks before departure. The balance due date is shown on your confirmation so please make a note of it.

If you book less than 10 weeks before your arrival date, the full balance will be due immediately.

Payment to be made by bank transfer. We reserve the right to cancel the booking and retain any deposit paid should the balance payment not be received as cleared funds by the due date.

Force Majeure

No Liability can be accepted by the Company when the contract is affected by force majeure. In the context of these terms and conditions ‘force majeure’ is any event that we could not, even with due care, foresee or avoid. These events include, but are not limited to; war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disasters, acts of god, terrorist activity, adverse weather conditions, government action, technical problems with transportation or any other events beyond the Company’s control.

Cancellation Policy

Cancellations can be made by email received from the lead name on the booking via the email address registered on the booking. Cancellations will become effective from the delivery date of the cancellation email. All cancellations are subject to a charge payable by the customer as detailed below; charges for cancelled bookings will be confirmed to you by invoice within two weeks of cancellation. Please note: these charges also apply, if you have failed to make payment on time and we cancel your booking as a result. Cancellation notice and charge: More than 10 weeks Deposit only; 6 – 10 weeks 50% of full balance; less than 6 weeks 100% of full balance.

Transfers

As The Company act only as a booking agent we have no liability for any transfer arrangements and in particular any liability for illness, personal injury, death or loss of any kind unless caused by negligence. Any claims for damages, injury, illness or death arising from your journey must be brought against the transfer provider and will be under the jurisdiction of the law of the country in which the transfer is provided. Please note; the transfer provider will always aim to drop and/or collect you as close to your accommodation as possible. In some instances it may not always be possible for the vehicle to take you on to the premises due to circumstances outside the transfer provider’s control. For airport pick-ups, it is essential that we be given the correct flight number and arrival time, before departure. This can be done by either by email or by phone.

Data Protection and Privacy

The Company’s relationship with you is valuable and we understand the importance you place on your privacy and the security of any information which personally identifies you. The Company’s privacy policy shall be deemed to be incorporated into these booking terms conditions. Law Matter arising from these terms and conditions are governed by English law. Information held therein is believed to be correct at the time of writing.